Rapid Response
Keyholding
Tms by numbers!
- 99.5% Attendance
- 99.5% Punctuality
- 98% KPI Targets Met
- 245 Security Officers
- 0 Data Breaches
- 24/7 Control Room
- ISO 9001, 14001
- BS 7858 Staff Vetting
“I have developed a really excellent working relationship.”
“They turned our site security around in weeks.”
Why TMS For
Keyholding & Alarm Response
Relying on a director, manager or member of staff as a designated keyholder creates problems that are easy to overlook until they become serious. Personal safety risks, unpredictable response times, insurance implications and the reputational damage of a security incident that was not handled professionally are all avoidable with a properly managed keyholding service.
Keyholding Benefits
- All response operatives are directly employed by TMS Protection. No subcontracting, no agency staff
- Every operative holds a current SIA licence, verified weekly against the SIA watchlist
- All staff vetted to BS 7858 standard
- 24/7 control room managing every callout in real time
- GPS tracked response from dispatch to departure on every callout
- Named KHAR Coordinator as your direct point of contact
- Four tiered packages to suit different requirements and budgets
- Real-time incident reporting through your client portal
- Free warning signage included with every package
- No claims discount on renewal across all packages
- Covering Kent and London
Area Served & Features
TMS Protection provides keyholding and alarm response services across Kent and London. Every response is carried out by a directly employed, SIA licensed operative, monitored by our 24/7 control room and documented in real time through SmartTask. Your keys are held securely, your premises are responded to promptly and you have a verified record of every callout.
Named Contact
Uniformed Staff
Body Cameras
99.5% Attendance
98% KPI'S MET
24/7 Control Room
Real Time Reports
CSAS Police Powers
SIA Approved
Accreditations
That Matter
TMS Protection Ltd currently holds SIA Approved Contractor Scheme (ACS) status for the provision of Door Supervision, Security Guarding and Key Holding, CSAS ISO 9001, ISO 14001 and BS 7858 staff vetting.
Fast
Alarm Response
When your alarm is triggered, the following process begins immediately.
Callout Response & Site Inspection
Our 24/7 control room receives the alert and dispatches the nearest available SIA licensed operative to your premises. The operative travels to your site, carrying out an external inspection of the property before entering to assess for signs of forced entry or suspicious activity.
On entry, the operative conducts a thorough internal inspection of the premises, checking all areas for signs of intrusion, damage or hazard. If a break-in is confirmed or suspected, the operative contacts police and remains on site until they arrive, providing a full account of what was found.
Incident Reporting & Securing the Premises
Following every callout, a full incident report is submitted through SmartTask with timestamps, photographs where appropriate and a detailed account of the inspection and any action taken. This is available in your client portal immediately and is followed up by your Contract Manager where required.
If no intrusion is found, the operative secures the premises, resets the alarm where possible and departs. You receive a report confirming the all clear.
Keyholding
cHALLENGES & sOLUTIONS
Your Coordinator
Georgie Powell is TMS Protection’s KHAR Coordinator, responsible for the day-to-day management of our Keyholding and Alarm Response service.
First Point Of Contact
Georgie acts as the first point of contact for all client documentation and keyholding site inspections. She ensures that all assignment instructions and standard operating procedures are in place for every keyholding contract, including fire alarm testing and emergency lighting compliance checks where required.
Competent & Service Driven
Georgie’s background combines specialist teaching and business administration with direct experience in the security industry. She brings the same attention to detail to every keyholding contract that she applies to the compliance and documentation requirements that underpin the service.
One Point Of Contact
When you take out a TMS Protection keyholding contract, Georgie is your named contact. You will not be passed around a general enquiries team.
SIA Accreditation
What It Means
TMS Protection gives clients two layers of reassurance: company-level SIA Approved Contractor status and individually licensed officers deployed to site.
You are not simply booking a guard. You are working with a security provider that is assessed, checked and structured for compliant delivery.
SIA Approved
Held at organisation level. Every deployed officer also holds a current SIA Licence.
Ongoing Checks
Licences verified weekly against the SIA watchlist.
Read More
Individual licences are verified weekly against the SIA watchlist. Annual DBS checks and internal compliance reviews maintain standards throughout the life of the contract.
Licensed Officers
Every guard deployed holds a current SIA Licence for their role.
Read More
An SIA Licence is held by the individual officer. Every guard TMS Protection deploys holds a current licence, issued after criminal record checks and role-specific training — held by the officer, not the company.
Approved Contractor
Company-level status confirming recognised standards for vetting, training and delivery.
Read More
SIA Approved Contractor status is held by TMS Protection as an organisation. It confirms the business meets the Security Industry Authority’s standards for management, recruitment, training, vetting and operational delivery.
Professional Service
What Our Guards Do
Every officer TMS Protection deploys is directly employed, vetted to BS 7858 and trained in security and customer service. Here is exactly what that means on the ground.
Personal Safety
Protecting people from unnecessary risk.
Read more
An alarm activation may indicate a break-in in progress, which means the first person to arrive could be walking into an active and unpredictable situation. Sending an untrained employee, keyholder or business owner to attend alone can place them at unnecessary risk, especially outside normal working hours or when the cause of the activation is unknown. TMS provides a trained and professional response, helping ensure alarm activations are assessed safely, incidents are managed correctly and people are not exposed to avoidable danger.
Reliable Alarm Response
A dependable response when it matters.
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Relying on a member of staff to respond to alarm activations can lead to unpredictable response times, especially when they are on call outside normal working hours. They may be unavailable, asleep, unwell, away from the area or unable to attend within an acceptable timeframe. TMS provides a structured keyholding response, ensuring alarm activations are handled by trained officers who can attend, assess the situation and report back clearly, without placing unnecessary pressure on your staff or leaving your premises exposed.
Verifiable Callout Records
Clear evidence after every response.
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Without a documented and timestamped callout record, it can be difficult to prove what was found, what action was taken and when the premises were checked. This can create uncertainty for business owners, insurers, property managers and internal teams, especially after an alarm activation or suspected incident. TMS provides clear reporting after keyholding callouts, giving you a verifiable record of attendance, observations, actions taken and any further recommendations, so every response is properly documented and accountable.
Insurance Compliance
Protecting your position after a break-in.
Read more
Some commercial insurance policies may require a professional keyholding arrangement as part of the conditions of cover. If a business relies on informal keyholders or has no clear response process in place, this could create issues when making a claim following a break-in or attempted intrusion. TMS provides a professional keyholding service with trained officers, controlled response procedures and clear callout records, helping you meet operational expectations and demonstrate that alarm activations are managed properly.
Our
Packages
TMS Protection offers four keyholding packages designed to suit different levels of requirement and budget. All packages include real-time incident reporting and free warning signage for your premises.
Not sure which package is right for your premises? Contact us and a member of the team will advise based on your location, the nature of your business and your existing alarm system.
Bronze
- 60 minute response time
- Real-time reporting through your client portal
- Free warning signage to deter intruders
- No claims discount on renewal
Silver
- 45 minute response time
- Real-time reporting through your client portal
- Free warning signage to deter intruders
- No claims discount on renewal
Gold
- 45 minute response time
- 5 free site visits per year
- Real-time reporting through your client portal
- Free warning signage to deter intruders
- No claims discount on renewal
Platinum
- 30 minute response time
- Free security survey of your premises
- 12 free site visits per year
- Unlimited alarm responses included
- Real-time reporting through your client portal
- Free warning signage to deter intruders
- No claims discount on renewal
FAQ
Keyholding FAQs
How are my keys stored?
Your keys are held in a secure, managed facility. They are never labelled with your address or business name. Key storage and management procedures are designed to ensure that your keys cannot be traced back to your premises if the holding facility were ever compromised.
What happens if my alarm activates multiple times in one night?
Every alarm activation is treated as a genuine callout and responded to accordingly. If your alarm system is found to be generating false activations, we will flag this to you and advise on next steps. Persistent false alarms are a security risk in themselves, as they can lead to alarm fatigue and slower police response times over time.
Can you respond to alarms at multiple premises?
Yes. TMS Protection manages keyholding and alarm response across multiple sites for a number of clients. Each site has its own keyholding arrangement, assignment instructions and callout procedures. Contact us to discuss multi-site requirements.
What is included in the free security survey on the Platinum package?
The security survey is conducted by a senior TMS Protection manager and covers the physical security of your premises including access points, alarm system, lighting, CCTV coverage and any vulnerabilities identified during the inspection. You receive a written report with recommendations following the survey.
Do you cover both commercial and residential properties?
Yes. TMS Protection provides keyholding and alarm response for both commercial premises and residential properties. Contact us to discuss your specific requirements.
What response time can I expect?
Response times depend on the package you select. Bronze offers a 60 minute response time, Silver and Gold offer 45 minutes and Platinum offers 30 minutes. Response times are measured from the point at which our control room receives the alarm activation alert.