Tms by numbers!
- 99.5% Attendance
- 99.5% Punctuality
- 98% KPI Targets Met
- 245 Security Officers
- 0 Data Breaches
- 24/7 Control Room
- ISO 9001, 14001
- BS 7858 Staff Vetting
“I have developed a really excellent working relationship.”
“They turned our site security around in weeks.”
Highly Trained
Security Guards
When you bring a security guard onto your site, you are putting your reputation in their hands as much as your safety. At TMS Protection, every guard we deploy is directly employed, thoroughly vetted, continuously trained and monitored in real time by our 24/7 control room. There is no subcontracting, no agency staff and no compromise on the standard we set.
What Our Guards Protect
TMS Protection provides security guards across a wide range of sites and environments in Kent, London Greater London, and the South of England. If your site type is not listed, contact us. The chances are we have covered something similar.
Common site types
- Commercial properties and office buildings
- Residential communities and housing developments
- Retail centres and shopping destinations
- Industrial facilities and manufacturing sites
- Construction sites
- Healthcare facilities
- Educational institutions
- Event venues
- Government buildings and local authority sites
- Logistics and distribution centres
- Gatehouse and access control environments
Security Guards
cHALLENGES & sOLUTIONS
Conflict Management
Conflict management is one of the most important skills a security guard can have and one of the most inconsistently trained across the industry.
The Approach
The approach follows a defined process:
- Treat every person encountered with respect and dignity
- Use behavioural and body language awareness to identify potential escalation early
- Apply de-escalation techniques to encourage calm, non-confrontational resolution
- Maintain a hands-off, distance-keeping approach wherever possible
- Use reasonable force only as a last resort, in line with training and legal guidelines
Training Modules
Specific training modules delivered in-house include:
- Conflict avoidance and de-escalation
- Understanding body language
- Clear communication techniques
- Managing abusive and destructive behaviour
- Safeguarding vulnerable people
- Cultural understanding
- Drugs awareness
- Health and safety
- Use of personal protective equipment
- Use of reasonable force
Qualified Trainers
Training is delivered by Quintin Coetzer, who holds an IQ Level 3 Award in the Delivery of Conflict Management Training and a BTEC Level 3 in the Delivery of Physical Intervention Training.
Named Contact
Uniformed Staff
Body Cameras
99.5% Attendance
98% KPI'S MET
24/7 Control Room
Real Time Reports
CSAS Police Powers
SIA Approved
Accreditations
That Matter
TMS Protection Ltd currently holds SIA Approved Contractor Scheme (ACS) status for the provision of Door Supervision, Security Guarding and Key Holding, CSAS ISO 9001, ISO 14001 and BS 7858 staff vetting.
Professional Service
What Our Guards Do
Every officer TMS Protection deploys is directly employed, vetted to BS 7858 and trained in security and customer service. Here is exactly what that means on the ground.
Site Security Management
Controlled access across your site.
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TMS security guards provide site security management covering access control, gatehouse operations and vehicle inspections. Officers can manage entry and exit points, verify authorised personnel, record visitor movements and check vehicles in line with your site procedures. This helps maintain control over who enters your premises, reduces the risk of unauthorised access and gives your business a visible, professional security presence with clear reporting and accountability throughout the deployment.
High Visibility Patrols
A clear deterrent on site.
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TMS security guards carry out high visibility patrols to help deter theft, vandalism and unauthorised access across your premises. Patrol routes can be planned around vulnerable areas, entry points, storage zones, car parks and known risk locations, ensuring officers remain visible where their presence has the greatest impact. This supports early intervention, helps identify suspicious activity and provides a clear record of patrol activity, observations and any action taken during the deployment.
Dynamic Risk Assessments
Security shaped around live risk.
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TMS security deployments are supported by dynamic risk assessments, allowing officers and managers to respond to the specific threat level of your site. Risks can change because of location, operating hours, public access, stock value, previous incidents or changes in site activity, so the security approach should not remain fixed when conditions change. By assessing risk on site and adapting deployment where required, TMS helps ensure officers are positioned effectively, priorities are clear and your premises receive a level of protection that reflects the real situation on the ground.
CCTV and Alarm Monitoring
Fast reporting when issues arise.
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TMS security guards can monitor CCTV and alarm systems as part of the wider site security deployment, helping identify suspicious activity, system activations or potential incidents quickly. Officers can assess alerts, check live camera feeds where available and respond in line with agreed site procedures. Any incidents are reported promptly and recorded clearly, giving your business a documented account of what happened, when it was identified and what action was taken.
Delivery and Contractor Access
Controlled movement across your site.
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TMS security guards can manage deliveries and contractor access in line with your site’s operational requirements. Officers can check arrivals, verify authorisation, record vehicle and visitor details, direct contractors to the correct areas and ensure access procedures are followed. This helps maintain control over site movement, reduces disruption to daily operations and provides a clear record of who attended, when they arrived and what access was granted.
Daily Reporting and Intelligence
Clear records from every shift.
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TMS security guards produce detailed daily reports, incident logs and intelligence updates to give your business a clear record of site activity. Reports can include patrols completed, visitor movements, vehicle checks, incidents, suspicious behaviour, maintenance concerns and any issues requiring follow-up. This helps build a reliable picture of what is happening across your premises, supports better decision-making and ensures your security deployment remains accountable, informed and responsive to changing risks.
Emergency Response Support
Prepared support when incidents occur.
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TMS security guards can support emergency response planning and liaison with local emergency services as part of the wider site security deployment. Officers can help identify access points, evacuation routes, assembly areas and key site contacts, ensuring emergency procedures are understood before an incident occurs. Where an emergency response is required, officers can provide clear information, support coordination on site and assist with communication between your team, emergency services and relevant stakeholders.
Visitor Management
Controlled access from arrival.
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TMS security guards can manage visitor access through identity verification, visitor logging and the issuing of visitor passes in line with your site procedures. Officers can confirm who is attending, who they are visiting and whether access has been authorised before allowing entry. This helps maintain control over movement across your premises, supports safeguarding and operational security, and provides a clear record of visitors, arrival times and access permissions.
Movement Logging
Clear records of site activity.
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TMS security guards record the movement of personnel, vehicles and visitors in security logs, giving your business a clear account of site activity throughout the deployment. Logs can include arrival and departure times, vehicle details, visitor information, contractor movements and any access permissions granted. This supports stronger site control, improves accountability and provides a reliable record that can be reviewed if an incident, query or investigation arises.
Initial Security
Assessment
Before a single guard is deployed, we invest time in understanding your site, your risks and your expectations. This is not a formality. It is what makes the difference between a guard who is present and a guard who is effective.
The process begins with a consultation to understand your security requirements and objectives. We listen to your concerns, review any historical incident data and assess your environment.
Risk Assessment
A senior TMS Protection manager then conducts a full site risk assessment covering:
- Site capacity and layout
- Entry and exit points
- Emergency exits and evacuation routes
- Potential risk areas and hidden zones
- Inspection of the accident book
- Records of past incidents
- Site health and safety policy
- Penetration testing where applicable
Contract Planning & Mobilisation
Based on the assessment, Georgie Powell, Senior Operations Manager, determines the level of training, uniform, PPE and equipment required. A contract-specific Assignment Instruction pack is developed and shared with you before the contract starts.
A bespoke Project Management Plan sets out how and when all deliverables will be met. Nothing begins until you have approved the plan and are satisfied with what has been agreed.
FAQ
Frequently Asked Questions
Can your guards work alongside our existing in-house security team?
Yes. Our guards can integrate into your existing security operation and work to your protocols rather than replacing your in-house function. We assess what is needed and deploy accordingly.
What happens if a guard does not show up for a shift?
Officers are required to notify us at least four hours before a shift if they are unable to attend. Our control room immediately identifies a replacement from our inducted resource pool and deploys them. Our KPI is to have a replacement on site within one hour. We maintain a 10% floating contingency resource pool among full-time staff for exactly this situation.
Are your guards trained for the specific environment of our site?
Yes. Every contract begins with a site-specific risk assessment and a contract-specific induction for all assigned officers. Training is tailored to the risks, protocols and expectations of your site before the contract starts.
Do you provide static guards, mobile guards or both?
We provide both static manned guarding and mobile patrol officers. For some clients a hybrid approach works best, combining a static presence at key points with mobile patrols covering the wider site. We assess what is most effective for your specific requirements and advise accordingly.
How do we know what our guards are doing on site?
Through your SmartTask client portal you have real-time access to GPS officer locations, patrol reports, daily occurrence logs, incident reports and checkpoint confirmations. You do not need to contact us to find out what is happening on your site.
What vetting do your guards go through?
All TMS Protection officers are vetted to BS 7858 standard. This covers identity verification, SIA licence checks, a five-year written employment background check, right to work in the United Kingdom and character reference checks. Weekly screening against the SIA watchlist and annual DBS checks are carried out throughout the contract.