SIA ACCREDITED

Security Guards

Specialists in security guards, keyholding and events

Tms by numbers!

  • 99.5% Attendance
  • 99.5% Punctuality 
  • 98% KPI Targets Met
  • 245 Security Officers
  • 0 Data Breaches
  • 24/7 Control Room
  • ISO 9001, 14001
  • BS 7858 Staff Vetting
“I have developed a really excellent working relationship.”
Laura French Tonbridge Council
“They turned our site security around in weeks.”
Jane Smith Bellrock Group

Highly Trained

Security Guards

When you bring a security guard onto your site, you are putting your reputation in their hands as much as your safety. At TMS Protection, every guard we deploy is directly employed, thoroughly vetted, continuously trained and monitored in real time by our 24/7 control room. There is no subcontracting, no agency staff and no compromise on the standard we set.

What Our Guards Protect

TMS Protection provides security guards across a wide range of sites and environments in Kent, London Greater London, and the South of England. If your site type is not listed, contact us. The chances are we have covered something similar.

Common site types
  • Commercial properties and office buildings
  • Residential communities and housing developments
  • Retail centres and shopping destinations
  • Industrial facilities and manufacturing sites
  • Construction sites
  • Healthcare facilities
  • Educational institutions
  • Event venues
  • Government buildings and local authority sites
  • Logistics and distribution centres
  • Gatehouse and access control environments
Why TMS Guards

Security Guards

cHALLENGES & sOLUTIONS

Conflict Management

Conflict Management

Conflict management is one of the most important skills a security guard can have and one of the most inconsistently trained across the industry.

The Approach

The approach follows a defined process:

  • Treat every person encountered with respect and dignity
  • Use behavioural and body language awareness to identify potential escalation early
  • Apply de-escalation techniques to encourage calm, non-confrontational resolution
  • Maintain a hands-off, distance-keeping approach wherever possible
  • Use reasonable force only as a last resort, in line with training and legal guidelines
Training Modules

Specific training modules delivered in-house include:

  • Conflict avoidance and de-escalation
  • Understanding body language
  • Clear communication techniques
  • Managing abusive and destructive behaviour
  • Safeguarding vulnerable people
  • Cultural understanding
  • Drugs awareness
  • Health and safety
  • Use of personal protective equipment
  • Use of reasonable force
Qualified Trainers

Training is delivered by Quintin Coetzer, who holds an IQ Level 3 Award in the Delivery of Conflict Management Training and a BTEC Level 3 in the Delivery of Physical Intervention Training.

Accreditations

That Matter

TMS Protection Ltd currently holds SIA Approved Contractor Scheme (ACS) status for the provision of Door Supervision, Security Guarding and Key Holding, CSAS ISO 9001, ISO 14001 and BS 7858 staff vetting.

Professional Service

What Our Guards Do

Every officer TMS Protection deploys is directly employed, vetted to BS 7858 and trained in security and customer service. Here is exactly what that means on the ground.

Initial Security

Assessment

Before a single guard is deployed, we invest time in understanding your site, your risks and your expectations. This is not a formality. It is what makes the difference between a guard who is present and a guard who is effective.

The process begins with a consultation to understand your security requirements and objectives. We listen to your concerns, review any historical incident data and assess your environment.

A senior TMS Protection manager then conducts a full site risk assessment covering:

  • Site capacity and layout
  • Entry and exit points
  • Emergency exits and evacuation routes
  • Potential risk areas and hidden zones
  • Inspection of the accident book
  • Records of past incidents
  • Site health and safety policy
  • Penetration testing where applicable

Based on the assessment, Georgie Powell, Senior Operations Manager, determines the level of training, uniform, PPE and equipment required. A contract-specific Assignment Instruction pack is developed and shared with you before the contract starts.

A bespoke Project Management Plan sets out how and when all deliverables will be met. Nothing begins until you have approved the plan and are satisfied with what has been agreed.

Initial-Assessment

FAQ

Frequently Asked Questions

Yes. Our guards can integrate into your existing security operation and work to your protocols rather than replacing your in-house function. We assess what is needed and deploy accordingly.

Officers are required to notify us at least four hours before a shift if they are unable to attend. Our control room immediately identifies a replacement from our inducted resource pool and deploys them. Our KPI is to have a replacement on site within one hour. We maintain a 10% floating contingency resource pool among full-time staff for exactly this situation.

Yes. Every contract begins with a site-specific risk assessment and a contract-specific induction for all assigned officers. Training is tailored to the risks, protocols and expectations of your site before the contract starts.

We provide both static manned guarding and mobile patrol officers. For some clients a hybrid approach works best, combining a static presence at key points with mobile patrols covering the wider site. We assess what is most effective for your specific requirements and advise accordingly.

Through your SmartTask client portal you have real-time access to GPS officer locations, patrol reports, daily occurrence logs, incident reports and checkpoint confirmations. You do not need to contact us to find out what is happening on your site.

All TMS Protection officers are vetted to BS 7858 standard. This covers identity verification, SIA licence checks, a five-year written employment background check, right to work in the United Kingdom and character reference checks. Weekly screening against the SIA watchlist and annual DBS checks are carried out throughout the contract.