Case Studies

Client Feedback

Key Holding

Tenterden.

Simon Pain. Chapel Down Winery

Chapel Down Winery

Why did you leave your previous security company?

The company became insolvent – we were not aware.  We’re left with a mess to sort.

What attracted you to TMS?

Googled local company.

Locality.

Met MD – Liked him, and the company.

What were your initial impressions of TMS?

Can’t remember exactly when it happened, but at the time, TMS appeared relatively new and more professional compared to the previous company. Having learned about TMS’s background from a prior meeting with Tom, whom he had a positive impression of, he opted to choose TMS.

What services do you currently use? How have these improved under TMS?

Communication and level of support have improved

Have used TMS for additional work – car park management, and with future improvements to install CCTV cameras, will look to use TMS to monitor them.

Is there anything extra TMS does for you that I might not be aware of?

Staff have stayed overnight helping out until the morning.

Tom or Georgie step in to deal with issues.

What is your impression of the staff and the company overall?

All good.

Don’t see the mobile guys.

Reports have improved – weren’t getting them, and the content wasn’t good.  Pictures have now improved, which demonstrates they are walking around the site, not just taking pictures of the control box.

Communication has now improved.